Return and Refund Policy

CHECK-IN AND CHECK-OUT REGULATIONS

• Check-in time: from 14:00 (14:00) on the check-in date.
• Check-out time: no later than 12:00 (12:00) on the check-out date.
• Check-in method: SELF CHECK-IN.

PROCEDURES FOR CANCELLING, CHECK-OUT, CHANGING ROOMS DURING CHECK-IN/CHECK-OUT TIME**

2.1. Cancellation policy:

Customers can cancel their booked rooms for free 07 days before the actual check-in date. In case the customer does not check-in, the penalty fee will be 100% of the total room rate booked. For cancellations that comply with the policy, the paid room fee will be refunded within 07 – 14 working days.

2.2. Check-in/Check-out Time Change Policy:

Customers can change the check-in/check-out date free of charge if they notify the staff 07 days before the actual check-in/check-out date. If the customer notifies later than the specified time, the staff will respond based on the actual room status and the change fee will be calculated as a percentage based on the room rate.